These are the terms and conditions which apply to your use of this website. Please read them carefully. By proceeding with access to this website you are deemed to have accepted these terms and conditions. We reserve the right to vary the conditions of use at any time and will post any variations here.
This website, www.holidayrisk.co.uk (“the Website”) is owned and operated by Globeshield International Limited t/a Holidayrisk (“us”, “we”) a private limited company registered in England and Wales (number 308028) authorised and regulated by the Financial Conduct Authority (FCA).
We reserve the right to change, modify, substitute, suspend or remove any material or content on the Website without notice, from time to time without there being any liability on our part. You further accept that such changes may result in your being unable to access the Website or part of it. We may have to suspend the Website from time to time to carry out maintenance and to make upgrades.
The website is intended for your personal non-commercial use only. You agree not to interfere or gain entry to the website with intent to corrupt, damage or deny service.
You agree to use the Website only for lawful purposes, and in a manner that does not infringe the rights or, restrict or inhibit the use of this website by any third party.
In some areas on the Website you will be asked to register with us. It is your responsibility to maintain the confidentiality of your details and your password and to restrict access to your computer to prevent unauthorised access to your account. You must inform us immediately if you have reason to believe that your password is being used in an unauthorised manner.
You warrant that all information provided on registration at www.holidayrisk.co.uk and otherwise provided by you on the Website shall be true, complete and accurate. You agree to immediately inform us if your information changes
We have taken great care in preparing this website but given the unpredictability in technology, matters may arise that are beyond our control. Therefore, we cannot guarantee the function, operation or accessibility of the Website will be uninterrupted or error free that defects will be corrected or that the Website will be free of viruses or other harmful elements. Occasionally access may be suspended or restricted to enable us to repair, maintain or update the Website.
The colours we use, as well as the display colour capabilities of your particular computer monitor, will greatly affect what you can actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that your monitor’s display of any colour, texture, or detail graphics or visual elements of the Website will be accurate.
The Copyright and all other intellectual property rights in the material contained in the Website, together with the website design, text graphics, and their selection and arrangement, all software complications, underlying source code and software (applets) belong to us or our licensors. All rights are reserved. None of this material may be reproduced or redistributed without our prior written permission. You may, however, download or print a copy for your own non-commercial personal use.
Telephone calls that are made to the medical screening line operated by Holidayrisk on 0203 859 7000 will be monitored and recorded. The medical screening line is available Monday to Friday 9.00am – 5.00pm. and closed on Bank Holidays.
Full payment for insurance products from this website should be made at the time of booking, in the secure area of the website. We can accept payment via all major credit/debit cards excluding American Express. No extra charge is applied by us for use of credit cards. When you submit your payment details they are encrypted to ensure that no one else can read them and this is verified with the padlock icon which appears on the payment page. Our website secures your payment information using Verisign SSL certification. Please note, WE do not hold your payment details.
By purchasing insurance through our website, you are deemed to have accepted our terms detailed in our policy wording.
Documentation of insurance policies purchased via the website will be delivered electronically, within one hour to the email address supplied to us. A hard copy of the insurance documentation is available upon request.
In the event you do not receive your travel insurance documents, please telephone 0203 859 7000 where a member of the Holidayrisk Travel team will arrange to get them delivered to you by quickest method possible.
Every effort is made to ensure that this website is accurate and up to date and it is our aim to correct errors or omissions as soon as possible. However on occasion there may be an error in the price or type of insurance shown. In this case we reserve the right to cancel or amend any contract we have entered into with you. This would be without liability to you and a refund would be provided where applicable.
Nothing within this website is or should be considered as financial or other advice or a recommendation to purchase any product or service. We recommend that independent professional advice is sought before you purchase any product/service from this website.
This disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Website.
If you live in England and Wales, the conditions of use will be governed by English law and the Courts of England and Wales will have exclusive jurisdiction to intermediate on any dispute between us.
If you live in Scotland, these conditions of use will be governed by Scottish law and the Courts of Scotland will have exclusive jurisdiction to intermediate on any dispute between us.
We use reasonable endeavours to ensure that the data on the Website is accurate and undertake to correct any errors or omissions. However, we do not guarantee that the Website will be fault free and we do not accept liability for any errors or omissions.
We do not give any warranty that the Website is free from viruses or other harmful elements which may affect any technology.
Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law.
We do not exclude or limit our liability for death or personal injury arising as a result of the negligence of us, our employees, agents or authorised representatives, or limits our duties or any liability under the Financial Services and Markets Act 2000, as amended, (‘FSMA’) or any conduct of business rules developed pursuant of FSMA.
You shall indemnify us in respect of all costs (including legal costs on a full indemnity basis), losses, expenses and claims in respect of or in connection with:
a) Any improper use by you of the Website
b) Any breach by you of any of these Terms or any relevant legislation or regulations; and
c) Any claim brought against us as a result of or in connections with your actions or omissions
As you view the Website, there may be reference to specific terms and conditions which apply to certain products and services. In such circumstances, it is your responsibility to refer to such terms and conditions applicable to those offers.
If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may then cancel or suspend any of our obligations to you, without liability. Examples of those circumstances include act of God, accident, explosion, fire, transport delays, strikes and other industrial disputes.
You agree to take reasonable precautions to ensure that any data you submit to the Website is true and accurate and free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology
We are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try and put things right.
The most important factors in getting your complaint dealt with as quickly and efficiently as possible are:
If your complaint relates to the Website or the Holidayrisk call centre, please contact Holidayrisk by Telephone 020 3859 7000 E: complaints@holidayrisk.com or write to:
The Manager
Holidayrisk
Unit 1 9-15 High Street
Slough
SL1 1DY
Please provide us your name, address and postcode, contact telephone number and e-mail address (should you have one)
Please quote policy and/ or claim number and the type of policy you hold.
Please explain clearly and concisely the reason for your complaint.
Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.
If we are unable to resolve your complaint immediately, we will send you a written acknowledgement within two 2 days of receipt. We will then investigate your complaint and, in most cases, send you a full response in writing within 14 days weeks of receipt.
In exceptional cases, where we are unable to complete our investigations within two weeks, we will send you a full written response as soon as we can, and in any event within four (4) weeks of receipt of your complaint.
If you are dissatisfied with our response, then you can raise the matter with the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 - From UK Landline
Tel: 0300 123 9123- From UK Mobile
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Complaints about non-insured events and your travel arrangements must be referred to your travel organiser.
You have the right of referral within six months of the date of your final response letter. Whilst we and or/our UK service providers are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action.