Claims Information

To register your claim, you can contact Rightpath Claims as follows:

With all claims we require:

  • Your insurance policy certificate OR
  • Travel agents invoice showing that you paid an insurance premium.

The list below details the specific requirements for most claims.

Cancellation Claims:

  • Tour operators booking and cancellation invoices.
  • Unused airline tickets.
  • Proof of reason for cancellation; Death or Medical certificate, letter of Redundancy, Court Subpoena.

Travel Delay Claims:

  • Written confirmation from airline giving intended and actual departure times and reason for delay.

Missed Departure Claims:

  • Receipts for additional travel costs incurred.
  • Written evidence of the event that caused you to miss the departure.

Medical Expenses Claim:

  • 24 hour Medical Emergency Service must be contacted should a serious medical problem arise or in the event of in-patient hospitalisation.
  • Receipts for expenses incurred.
  • Used and unused travel tickets.
  • Report from treating doctor.
  • Hospital confirmation of admission and discharge dates.
  • Hotel invoice for additional accommodation costs.

Curtailment Claims:

  • Evidence to support early return home, Death or Medical certificate.
  • Receipts for all expenses incurred.
  • Used or unused travel tickets.

Personal Property, Money, Loss of Passport Claims:

  • List of items claimed showing date, place of purchase, and price paid.
  • Police and/or tour representatives report.
  • Property Irregularity Report where loss, damage or delay has occurred whilst your baggage has been in the custody of the airline.
  • Consulates report.
  • Baggage tags and airline tickets.

Proof of value and ownership as follows:

  • Receipts, pre loss valuations, instruction books/manuals.
  • Currency vouchers, bank statements.
  • Credit card vouchers/statements.
  • Receipts/Reports/Valuations from reputable dealers.
  • Photos of jewellery (or of you wearing items).
  • Letter confirming beyond repair.

Single Trip
Travel Insurance

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Annual Multi-Trip
Travel Insurance

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Existing Medical Conditions
Travel Insurance

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